Does My New Sofa offer free UK mainland delivery?

Yes, My New Sofa Ltd provides fast and free delivery across all UK mainland orders. In-stock items are typically delivered within 2 to 5 days, including electric recliners, corner sofas, 3+2 sets, and sofa beds.

Are My New Sofa frames covered by a warranty?

Yes, all sofa and chair frames come with a 12-month manufacturer guarantee. Our frames are crafted from durable European beech wood built for long-lasting stability.

What features are included in My New Sofa electric recliners?

Our smart electric recliner sofas feature smooth motorized reclining mechanisms, power electric headrests, built-in USB charging ports, LED ambient base lighting, wireless charging pads, and integrated cooling cup holders.

What payment options are accepted at My New Sofa Ltd?

We accept major credit cards, debit cards, Shop pay, Klarna buy-now-pay-later financing, and cash on delivery.

What types of sofas are available at My New Sofa Ltd?

My New Sofa offers microfibre fabric recliners, genuine leather recliners, corner sofa beds with storage, U-shape suites, Chesterfield sofas, and 3+2 seater set combinations.

What is the return policy at My New Sofa?

We offer a 14-day return window on all sofa purchases. If you are not satisfied with your sofa, contact customer support at +44 7360 272080 to arrange a return.

Shipping Policy

At MNS (My New Sofa) Ltd, we aim to provide fast, reliable, and transparent delivery service across mainland UK areas where our delivery network is available.

Delivery Time

For in-stock items, our estimated delivery time is usually 2–5 days.

Next-day delivery may be available on selected in-stock items, depending on your postcode, product availability, and delivery schedule. Please contact us before placing your order if you need urgent or next-day delivery.

Our sales team will normally contact you one day before delivery to confirm your delivery date and availability. The delivery driver will also call you approximately 1 hour before arrival.

Delivery Cost

We offer free standard delivery on all orders to eligible delivery areas.

There are no hidden standard shipping charges at checkout for eligible delivery postcodes.

Delivery Area Restrictions

Free delivery is available to eligible mainland UK addresses.

Some remote, island and non-mainland UK locations may require an additional delivery charge. We will contact you before dispatch if any extra charge applies.

Delivery Service

Our standard delivery service is to your doorstep or ground-floor entrance.

Please make sure that someone is available at the delivery address to receive the order. It is the customer’s responsibility to check that the sofa will fit through doors, hallways, staircases, lifts, and into the room before ordering.

Upstairs Delivery & Assembly Service

If you live in a flat or need the sofa taken upstairs, please contact us before delivery so we can check availability.

Extra charges may apply for upstairs delivery or assembly. These charges are paid directly to the delivery driver because they are driver service charges, not standard company delivery charges.

Typical charges are:

Sofa Assembly / Flat Ground Floor Service: £30

This service is optional and can be requested for an additional £30.

Assembly service and upstairs delivery are subject to driver availability, access conditions, and the size/weight of the sofa.

Important Access Information

Before delivery, please make sure:

The sofa will fit through your door, hallway, staircase, or lift.
The delivery address is correct.
Someone is available to receive the delivery.
Any parking or access restrictions are shared with us before delivery.
You inform us in advance if you require upstairs delivery or assembly.

If delivery cannot be completed because of access issues, missed delivery, incorrect address, or the sofa not fitting, additional delivery or return charges may apply.

Cash on Delivery

Cash on delivery may be available for selected orders and selected delivery areas only.

Please contact us before placing your order if you would like to check whether cash on delivery is available for your postcode.

Please note: online discount codes, promotional offers, or finance/payment offers may not be available with cash on delivery orders.

Order Confirmation

After placing your order, you will receive an order confirmation by email. Our team may contact you by phone, WhatsApp, SMS, or email to confirm delivery details.

Contact Information

MNS (My New Sofa) Ltd
94 Colne Road
Burnley
England
BB10 1LP

Company Number: 14309767

Email: support@mynewsofaltd.co.uk
Phone / WhatsApp: 07360272080

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Fabric Recliners