Shipping Policy

At MNS (My New Sofa) Ltd, we aim to provide fast, reliable, and transparent delivery service across mainland UK areas where our delivery network is available.

Delivery Time

For in-stock items, our estimated delivery time is usually 2–5 working days.

Next-day delivery may be available on selected in-stock items, depending on your postcode, product availability, and delivery schedule. Please contact us before placing your order if you need urgent or next-day delivery.

Our sales team will normally contact you one day before delivery to confirm your delivery date and availability. The delivery driver will also call you approximately 1 hour before arrival.

Delivery Cost

We offer free standard delivery on all orders to eligible delivery areas.

There are no hidden standard shipping charges at checkout for eligible delivery postcodes.

Delivery Areas

We currently deliver to many areas across:

England, Wales, and Scotland

However, due to courier limitations and distance, we are unable to deliver to some remote locations and certain postcode areas.

Areas We Cannot Deliver To

Unfortunately, we are unable to deliver to the following areas:

Scottish Highlands and certain remote UK areas, including postcodes beginning with:

IV, KW, TR, PL, DT, TQ, EX, PH, PA10–PA34

We also do not currently deliver to:

Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, and UK offshore islands

If your postcode is in a remote or restricted delivery area, we may contact you after your order is placed. If delivery is not available to your address, your order may be cancelled and refunded in full.

Delivery Service

Our standard delivery service is to your doorstep or ground-floor entrance.

Please make sure that someone is available at the delivery address to receive the order. It is the customer’s responsibility to check that the sofa will fit through doors, hallways, staircases, lifts, and into the room before ordering.

Upstairs Delivery & Assembly Service

If you live in a flat or need the sofa taken upstairs, please contact us before delivery so we can check availability.

Extra charges may apply for upstairs delivery or assembly. These charges are paid directly to the delivery driver because they are driver service charges, not standard company delivery charges.

Typical charges are:

Flat / ground floor assembly: £20
Second floor: £30
Third floor: £40
If a working lift is available: usually £20–£30 depending on the service required

Assembly service and upstairs delivery are subject to driver availability, access conditions, and the size/weight of the sofa.

Important Access Information

Before delivery, please make sure:

The sofa will fit through your door, hallway, staircase, or lift.
The delivery address is correct.
Someone is available to receive the delivery.
Any parking or access restrictions are shared with us before delivery.
You inform us in advance if you require upstairs delivery or assembly.

If delivery cannot be completed because of access issues, missed delivery, incorrect address, or the sofa not fitting, additional delivery or return charges may apply.

Cash on Delivery

Cash on delivery may be available for selected orders and selected delivery areas only.

Please contact us before placing your order if you would like to check whether cash on delivery is available for your postcode.

Please note: online discount codes, promotional offers, or finance/payment offers may not be available with cash on delivery orders.

Order Confirmation

After placing your order, you will receive an order confirmation by email. Our team may contact you by phone, WhatsApp, SMS, or email to confirm delivery details.

Contact Information

MNS (My New Sofa) Ltd
94 Colne Road
Burnley
England
BB10 1LP

Company Number: 14309767

Email: support@mynewsofaltd.co.uk
Phone / WhatsApp: 07360272080