MNS Halifax Leather Electric Recliner Corner Sofa(Black,Grey,Beige)-USB Ports/LED LIGHTS/CUP HOLDERS

At MNS (My New Sofa) Ltd, we want every customer to feel confident when shopping with us. Please read our return and refund policy carefully before placing your order.

This policy applies to purchases made through our website: mynewsofaltd.co.uk

1. Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

Clean, unused, and in its original condition
In its original packaging where possible
Not damaged, marked, assembled incorrectly, or used after delivery
Complete with all parts and accessories received with the order

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

2. How to Request a Return

To request a return, please contact us using the details below:

Email: support@mynewsofaltd.co.uk
Phone / WhatsApp: 07360272080

Please include:

Your full name
Order number
Delivery address
Reason for return
Photos or videos of the product and packaging, if applicable

Our customer support team will review your request and confirm the next steps.

3. Return Collection & Return Cost

As sofas are large and bulky items, return collection charges may apply.

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, the customer is responsible for the return collection cost.

The return collection cost depends on your location, product size, and courier availability. We will confirm the return collection charge before arranging collection.

If the item is faulty, damaged, or incorrect due to our error, we will arrange a suitable solution, which may include repair, replacement, collection, or refund at no additional return cost to you.

4. Damaged, Faulty, or Incorrect Items

Please check your item carefully at the time of delivery.

If your item arrives damaged, faulty, or incorrect, please contact us within 24–48 hours of delivery with clear photos or videos showing the issue.

We may ask for photos of:

The full sofa
The damaged or faulty area
Packaging condition
Delivery label or order details

Once reviewed, we will offer a suitable solution. This may include replacement parts, repair, exchange, collection, or refund depending on the issue.

5. Items That Cannot Be Returned

We may be unable to accept returns if:

The item has been used
The item has been damaged after delivery
The item has been assembled, altered, or modified by the customer
The item is not in a returnable condition
The item was made-to-order, customised, or specially requested
The item cannot be collected safely due to access issues

This does not affect your legal rights if the item is faulty or not as described.

6. Refunds

Once your return has been collected and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed back to the original payment method used at checkout.

Refunds are usually processed within 2–5 working days after approval. Please note that your bank or payment provider may take additional time to show the refund in your account.

7. Non-Refundable Charges

The following charges are non-refundable where applicable:

Assembly service charges
Upstairs delivery charges
Failed delivery charges
Return collection charges for change-of-mind returns
Extra driver service charges paid directly to the driver

Assembly and upstairs delivery charges are separate driver service charges and are not standard product charges.

8. Failed Delivery or Missed Delivery

Please make sure someone is available to receive the delivery on the agreed date.

If delivery fails because no one is available, the address is incorrect, access is restricted, or the sofa does not fit through your entrance, hallway, staircase, or lift, additional delivery or return charges may apply.

Customers are responsible for checking measurements and access before placing an order.

9. Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

If your order has not yet been dispatched or booked for delivery, we will try to cancel it and issue a refund.

If your order has already been dispatched, loaded, or booked with the delivery team, cancellation or return collection charges may apply.

10. Cash on Delivery Orders

For cash on delivery orders, return and refund arrangements may vary depending on the order and delivery status.

Please contact us directly if you placed a cash on delivery order and need help with a return, exchange, or cancellation.

11. Contact Information

MNS (My New Sofa) Ltd
94 Colne Road
Burnley
England
BB10 1LP

Company Number: 14309767

Email: support@mynewsofaltd.co.uk
Phone / WhatsApp: 07360272080

At MNS (My New Sofa) Ltd, we aim to provide fast, reliable, and transparent delivery service across mainland UK areas where our delivery network is available.

Delivery Time

For in-stock items, our estimated delivery time is usually 2–5 working days.

Next-day delivery may be available on selected in-stock items, depending on your postcode, product availability, and delivery schedule. Please contact us before placing your order if you need urgent or next-day delivery.

Our sales team will normally contact you one day before delivery to confirm your delivery date and availability. The delivery driver will also call you approximately 1 hour before arrival.

Delivery Cost

We offer free standard delivery on all orders to eligible delivery areas.

There are no hidden standard shipping charges at checkout for eligible delivery postcodes.

Delivery Areas

We currently deliver to many areas across:

England, Wales, and Scotland

However, due to courier limitations and distance, we are unable to deliver to some remote locations and certain postcode areas.

Areas We Cannot Deliver To

Unfortunately, we are unable to deliver to the following areas:

Scottish Highlands and certain remote UK areas, including postcodes beginning with:

IV, KW, TR, PL, DT, TQ, EX, PH, PA10–PA34

We also do not currently deliver to:

Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, and UK offshore islands

If your postcode is in a remote or restricted delivery area, we may contact you after your order is placed. If delivery is not available to your address, your order may be cancelled and refunded in full.

Delivery Service

Our standard delivery service is to your doorstep or ground-floor entrance.

Please make sure that someone is available at the delivery address to receive the order. It is the customer’s responsibility to check that the sofa will fit through doors, hallways, staircases, lifts, and into the room before ordering.

Upstairs Delivery & Assembly Service

If you live in a flat or need the sofa taken upstairs, please contact us before delivery so we can check availability.

Extra charges may apply for upstairs delivery or assembly. These charges are paid directly to the delivery driver because they are driver service charges, not standard company delivery charges.

Typical charges are:

Flat / ground floor assembly: £20
Second floor: £30
Third floor: £40
If a working lift is available: usually £20–£30 depending on the service required
Sofa Assembly Charges: £30

Assembly service and upstairs delivery are subject to driver availability, access conditions, and the size/weight of the sofa.

Important Access Information

Before delivery, please make sure:

The sofa will fit through your door, hallway, staircase, or lift.
The delivery address is correct.
Someone is available to receive the delivery.
Any parking or access restrictions are shared with us before delivery.
You inform us in advance if you require upstairs delivery or assembly.

If delivery cannot be completed because of access issues, missed delivery, incorrect address, or the sofa not fitting, additional delivery or return charges may apply.

Cash on Delivery

Cash on delivery may be available for selected orders and selected delivery areas only.

Please contact us before placing your order if you would like to check whether cash on delivery is available for your postcode.

Please note: online discount codes, promotional offers, or finance/payment offers may not be available with cash on delivery orders.

Order Confirmation

After placing your order, you will receive an order confirmation by email. Our team may contact you by phone, WhatsApp, SMS, or email to confirm delivery details.

Contact Information

MNS (My New Sofa) Ltd
94 Colne Road
Burnley
England
BB10 1LP

Company Number: 14309767

Email: support@mynewsofaltd.co.uk
Phone / WhatsApp: 07360272080